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International Insurance and Reinsurance Brokers • Lloyd's Broker

REGULATORY

Roberts Armytage & Partners Ltd. are authorised and regulated by the Financial Conduct Authority (FCA).

Our registration number is: 792777. Click here for www.fca.org.uk

Roberts Armytage & Partners Ltd, registered in England, Company Number 9333696.

We maintain comprehensive Professional Indemnity insurance and are happy to provide details upon request.

Further we have a Disaster Recovery programme fully prepared to enable us continue to trade following an unexpected event or disaster.

If you have any questions about our company, or how we trade, then please contact hugh.armytage@nullrap-insurance.com

 

PRIVACY POLICY

Roberts Armytage & Partners Ltd is data controller of your information and we take our responsibilities regarding privacy and security of customer information very seriously. This policy explains how we use information about our customers and how we protect your privacy. By your using this web site and/or supplying information on it, you confirm that you agree to the collection and/or use of your personal information by us in accordance with this cookie & privacy policy.

This website, in its entirety, is the property of Roberts Armytage & Partners Ltd. It is protected by the copyright laws of the United Kingdom. The company name, logo and trademarks included in this website are the property of Roberts Armytage & Partners Ltd. This website must not be used for any reason other than the purposes of purchasing, obtaining a quotation for or obtaining information about the insurance products and services offered.

We reserve the right to modify the content or format of this website at any time. We also reserve the right to change the information on this page if necessary. Please read the whole content of this Privacy Policy. We accept no liability whatsoever for any damage, either temporary or permanent, occurring to either electronic equipment or software that might occur whilst using this site as any such damage will be deemed to be coincidental. Any information contained within the technical support pages on this website is for reference purposes only and we advise against any individual attempting to service, repair or reconfigure electronic equipment or computer software based on the content of these technical pages unless they are fully qualified to do so.

Personal Information

We will only request information from you which is necessary for the evaluation of the application for insurance and, if such application is accepted by us, for the creation, operation and administration of the insurance policy.

Data Protection

In accordance with Data Protection legislation, including General Data Protection Regulations (GDPR), we are advising you that any personal and/or sensitive data requested from you will be stored securely and will only be used in order to manage the contract of business, including insurance requirements, we are arranging for you where we have a legal obligation in handling your data. We may also have a legitimate interest in handling your data when dealing with third parties, such as your insurers. This information will only be made available to third parties, such as insurers or their claims handling agents, in order to further manage and service your insurance policy.

We will retain your information for a period of time which is necessary to ensure no further liability, such as any insurance claims, exists. This period will normally be 7 years from expiry of the policy but may be extended for certain types of business. The types of data vary but typically include name, address, email address, telephone number and date of birth. Other details may be needed depending on the type of insurance required.

For certain types of business we may require sensitive information from you in order to arrange your insurance requirements or service any claims, for example, medical records, which may involve passing such information to insurers or their claims handling agents. If required we will seek your consent to this.

We will not transfer your data outside the EU. Your insurers and/or their third party agents may pass data outside the EU and if so, we will seek their confirmation that this is adequately protected.

You have the right to:-
– See a copy of the personal information we hold about you, free of charge
– Ask us to delete any of your personal data where there is no legitimate reason for continuing to hold it
– To have any inaccurate or misleading data corrected or deleted
– Restrict the processing of your data
– Lodge a complaint with the Information Commissioners Office if you are unhappy with the manner in which we store or handle your data.

If you provide data to us about other people you must provide this notice to them before you pass their data to us. You must obtain their consent if this includes sensitive data such as health or criminal record data.

If at any time you wish to know what information we hold on you, or have any queries relating to the above, please contact our director responsible for Data Protection issues at:-

Telephone:  020 7977 5700
Email: Dataprotection@nullrap-insurance.com

Or write to:

Roberts Armytage & Partners Ltd
St Clare House
30-33 Minories
London EC3N 1PE

Security

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. When you request a quotation or apply to purchase an insurance policy online, we use secure socket layer technology (SSL) that encrypts all information you input before it is sent to us. This ensures that the information is reasonably protected against unauthorised interception.

We also follow security procedures in the storage and disclosure of information which has been given to us, to provide an adequate level of security for that information.

It is important to remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect personal information, we cannot guarantee its absolute security.

Call Recording

We record telephone calls for monitoring, quality and training purposes and to assist us in preventing and detecting fraud.

Intellectual Property Rights

The content of this web site may not be retrieved, displayed, modified, copied, printed, sold, downloaded, hired, reverse engineered or transmitted in any way without the prior written consent of Roberts Armytage & Partners Ltd.

You may retrieve, display, copy, print or download the content on this site for legitimate personal use only and not for commercial exploitation. You may not link to this web site or include this web site in part or in whole within another external web site without first obtaining written permission from Roberts Armytage & Partners Ltd. We reserve the right to remove links to this site without notice at our discretion.

Instability of the Internet

The Internet is an inherently unstable medium. Errors, omissions, interruptions and delays of service may occur at any time. As a result we accept no responsibility in respect of such errors, omissions, interruptions or delays. We do not guarantee that this site will operate either fully or in part on any specific computer equipment or in any specific software. There are no elements within this site that alter any of the configuration or other settings on any machinery used to view the site.

We accept no liability whatsoever (whether in contract, negligence or any other cause of action) for any damage, either temporary or permanent, occurring to either electronic equipment or software that might occur whilst using this site.

Remember the risks whenever You use the Internet

Other Internet sites or services that may be accessible through our web site will have separate data and privacy practices independent of us, and therefore we disclaim any responsibility or liability for their policies or actions.

Changes in this Privacy Statement

We reserve the right to modify this privacy policy without notice and so you should check the position each time you visit our web site.

Contact Us

If you have any questions or suggestions about our cookie & Privacy policy, please contact us at the following address:

Roberts Armytage & Partners Ltd, St Clare House, 30-33 Minories, London EC3N 1PE
or by email to: info@nullrap-insurance.com

Complaints

We take all complaints seriously. If you wish to register a complaint about our service, then please contact The Complaints Department, either:

In writing to: Roberts Armytage & Partners Ltd, St Clare House, 30-33 Minories, London. EC3N 1PE

By Telephone: (020) 7977 9330 Mon – Fri 9:30am – 5:30pm
By Email: mark.roberts@nullrap-insurance.com

If your business is placed at Lloyd’s and you are not satisfied with the outcome you can refer matters to the Complaints Department at Lloyd’s. Details are on the Lloyd’s website www.lloyds.com.

By Telephone 020 7327 5693
By Email to complaints@nulllloyds.com.

We will endeavour to acknowledge your complaint within one business day.

If we are unable to settle your complaint with us, you may, if eligible, refer it to the Financial Ombudsman Service either:

In writing at: The Financial Ombudsman Service, Exchange Tower, London E14 9SR

Or via: www.financial-ombudsman.org.uk
Or By telephone: 0800 023 4567 or 0300 1239123